Help Desk Support: Providing 8x5 help desk support to address and resolve IT issues quickly and efficiently.

On-Site Support: Dispatch to your location for hands-on assistance with hardware and software issues.

Email and Communication Support: Managing and troubleshooting email systems, ensuring users can send, receive, and organize emails effectively.

User Training and Guidance: Providing guidance and training to users on how to effectively use IT systems and software, empowering them to work more efficiently.

Device Setup: Streamlining setups/wipes for new and re-used devices to improve workflow.

Hardware Troubleshooting and Repair: Diagnosing and resolving hardware issues, including repairs and replacements.

Software Installation and Updates: Installing and updating operating systems, applications, and security patches to keep your computers running smoothly and securely.

Mobile Security: Securing company data on company-owned and personal devices.

System Backup and Recovery: Regularly backing up data and providing fast recovery options to minimize downtime in case of data loss or system failure

Email and Cloud Archiving: Routine backups of email and cloud data to protect critical information and work.

Task Automation: Streamline repetitive IT & administrative asks to increase efficiency and reduce errors.

Disaster Recovery Planning: Develop and implement plans to ensure business continuity during data loss incidents.

Antivirus and Anti-Malware: Installing and configuring antivirus and anti-malware solutions to safeguard your systems from malicious software.

Access Control: Setting up user access controls and permissions to ensure that only authorized personnel can access sensitive data and systems.

Patch Management: Regularly applying security patches and updates to operating systems, applications, and firmware to protect against vulnerabilities.

Security Reports: Regular reports on company security posture, patching, incidents and remediation.

Security Policies: Developing and implementing security policies and procedures to maintain a secure IT environment.